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To all our Damsel in a Dress customers,
Due to the latest government updates, all Damsel in a Dress UK and Ireland stores are temporarily closed from 5th January 2021. Our online store is always open and you can shop with confidence with our extended returns policy and ‘Touch free’ delivery service.
We would once again like to pass on our huge thanks to the incredible and dedicated people behind our brand and to you, for your ongoing support and patience at this time.
You remain at the heart of our business, please continue to keep yourselves and your loved ones safe.
Managing Director, Phase Eight
Where do you deliver to?
How much is delivery?
How long will my order take to arrive?
Can you deliver to an address other than my billing address?
Do you deliver to PO Box address?
Do you offer next day delivery?
How can I track my order?
I can’t track my order, is there a problem?
I have only received part of my order, where is the rest?
What happens if I'm out when my order is delivered?
My item has arrived faulty, what can I do?
My dispatch notes indicate I have been charged twice for postage, have I been?
What is your returns policy?
Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.
Returns are FREE and can be sent via Royal Mail.
For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.
How can I return my order?
Can I return my orders to a store?
How will I be refunded?
How long will my refund take to process?
How long do I have to return my order?
Has my returned parcel arrived back with you?
I've sent my item back but not received my refund?
I returned more than one item and have not received a full refund, where is the remainder?
I have lost my returns label. How can I send my order back?
My item has developed a fault outside of my returns period, what can I do?
I've missed the returns deadline. Can I still return my order?
Where is my order?
Do I need an account to place an order?
How do I place an order?
I'm having trouble placing my online order?
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How can I pay for my order?
How do I know which size to choose?
How do I use a promotional code?
I can't find the item I was looking for online. What can I do?
How safe is shopping on damselinadress.com?
Can I order items that are not currently in stock?
Can I add to my order after placing it?
Can I cancel or change my order?
Why has my order been cancelled?
I haven't received my order confirmation email?
If you haven’t received an email confirming your order we would advise checking your junk or spam folder as sometimes our emails will go there, particularly if this is your first time shopping with us. If you have checked here and still cannot see an email please contact our customer service team.
I've placed an order using standard delivery, can I upgrade to next day?
I've forgotten my password to sign in to my account?
I’m having difficulty resetting my password, what can I do?
How do I change my personal details?
I have been charged VAT when it is not required, what can I do?
Can you email me when an item is back in stock?
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