• To protect our customers and staff, our distribution centre and delivery partners are adhering to social distancing measures, this may take a little longer than usual. We aim to process and refund online orders within 14 days of you returning the items.
• Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase, within 28 days of receipt.
• Returns can be sent via Royal Mail or to any Phase Eight standalone stores.
• For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
• For reasons of hygiene we are unable to refund or exchange earrings for pierced ears.

To return your purchase via post:

• Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
• Package your parcel securely and ideally the goods should be returned in their original packaging.
• Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.
• You can track the progress of your returned parcel by using the Royal Mail tracking link on your proof of postage receipt.
• Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
• Once your return is processed you will be notified by email.
• It can take up to 3 days for the refund to be processed by your bank.
• If you’ve received an email confirming your refund but can’t see the money in your account after 3 working days, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
• If you cannot find or did not receive your return label, please contact us.
• To return items by mail using Royal Mail, please send to the below returns address:
  Phase Eight
  PO Box 589
  Rochester
  Kent
  ME1 9FD