Extended Christmas Returns

To allow you to shop with confidence, we have extended our returns policy for the festive season. Any purchase made, either in store or online, between 31st October and 24th December 2020 can be returned for a full refund (or our stores can offer an exchange service if preferred) up until 28th January 2021.

Online purchases will come with an itemised returns note which can be used to return any unsuitable gifts. If shopping in store you can ask for a gift receipt which can be given to the recipient.

• To protect our customers and staff, our distribution centre and delivery partners are adhering to social distancing measures, this may take a little longer than usual. We aim to process and refund online orders within 14 days of you returning the items.
• Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase, within 28 days of receipt.
• Returns can be sent via Royal Mail. Store returns are currently not available.
• For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
• For reasons of hygiene we are unable to refund or exchange earrings for pierced ears.

To return your purchase via post:

• Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
• Package your parcel securely and ideally the goods should be returned in their original packaging.
• Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.
• You can track the progress of your returned parcel by using the Royal Mail tracking link on your proof of postage receipt.
• Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
• Once your return is processed you will be notified by email.
• It can take up to 3 days for the refund to be processed by your bank.
• If you’ve received an email confirming your refund but can’t see the money in your account after 3 working days, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
• If you cannot find or did not receive your return label, please contact us.
• To return items by mail using Royal Mail, please send to the below returns address:
  Phase Eight
  PO Box 589
  Rochester
  Kent
  ME1 9FD