Free UK Delivery on Orders Over £100

Free UK Delivery Over £100

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Returns

Returns

Returns

UK Returns are FREE and can be sent via Royal Mail

Our returns policy entitles you to a refund for item(s) bought online with a proof of purchase within 28 days of receipt.

Item/s must be in their original, unworn state together with valid receipt.

  • To protect our customers and staff, our distribution centre and delivery partners are adhering to social distancing measures, this make take a little longer than usual. We aim to process and refund online orders within 14 days of you returning the items.
  • For a refund items must be unused, returned in the original packaging and in a re-saleable condition.
  • For reasons of hygiene we are unable to refund or exchange earrings for pierced ears, and face masks.
UK Returns by post

To return your purchase via post:

  • Attach the Royal Mail returns label from your dispatch note to your parcel, making sure you've removed the original address label.
  • Package your parcel securely and ideally the goods should be returned in their original packaging.
  • Take the parcel to the Post Office. You will be issued with a receipt, which should be kept safe until your refund is processed.
  • You can track the progress of your returned parcel by using the Royal Mail tracking link on your proof of postage receipt.
  • Please allow 14 working days for returns to be received by our distribution centre and processed from the date of posting.
  • Once your return is processed you will be notified by email.
  • It can take up to 3 days for the refund to be processed by your bank.
  • If you’ve received an email confirming your refund but can’t see the money in your account after 3 working days, please contact your bank/card issuer. We are not liable and cannot take responsibility for any bank charges that you may incur during the refund process.
  • If you cannot find or did not receive your return label, please contact us.
  • To return items by mail using Royal Mail, please send to the below returns address:
    Phase Eight
    PO Box 589
    Rochester
    Kent
    ME1 9FD
UK Exchanges

We are currently unable to offer exchanges by post for online purchases. Alternatively, you can place a subsequent order for the new product and return the original product via our free returns options outlined above.

We do not offer exchanges in store for branded products.

Cancelling an order
  • If you would like to cancel your order before we have dispatched it from our warehouse then please contact our Customer service.
  • If your order has already left our warehouse then unfortunately it is not possible to cancel. Instead once your order has arrived simply follow the returns process above.
Call us on: 0208 877 4004
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